How can we help?

Size Guide

• What size am I?/What is your sizing like compared to other brands?

Orders And Ordering

• I haven't received my order yet :(
• I've received the wrong item
• What payment method can I use?
• Do you sell gift vouchers?

Warranty

• My item is damaged / faulty

Cart / Checkout

• I have a voucher code, how do I use it?
• My order shows VAT at the cart but I live in in a country where UK VAT does not apply

Postage

• How much is shipping?
• How quickly will I receive my order?
• Will my items get here in time for Christmas?
• Do you ship to my country?
• Can you ship to the EU?

Products & Product Care

• Why choose Stolen Goat cycle wear?
• How do you wash stolen goat cycle clothing?
• Where is the clothing made?

Refunds and Exchanges

• I've ordered the wrong size
• I want to return my order but used a voucher / coupon code
• How do I return/exchange an item?
• Where is my refund?

Lifetime Guarantee

• What is your lifetime guarantee?

Crash Damage

• I've had a crash :( Can you help?

Stock Situation

• When will the item I want be back in stock?
• Why are your jerseys limited edition, and is there any way of getting a jersey is no longer in stock?

Other

• Can I be a brand ambassador for stolen goat?
• Can you support my charity event?